SPA ETIQUETTE AND IMPORTANT INFORMATION
To ensure your visit to The Spa is nothing but pure relaxation, we ask that you take note of the following information:
Guests are encouraged to call ahead to make a reservation. It is recommended hotel guests make their spa appointments at the time their hotel reservations are made to ensure preferred service times.
A credit card is required to make all spa reservations. Please turn off all cell phones and pagers before entering The Spa.
Please arrive 15 minutes before your scheduled reservation to check in and change into spa attire. If you are running late, please call us. Your arrival time will determine the length of your treatment, which will end as scheduled, so the next guest may begin promptly.
Lockers are provided, but guests are asked to leave valuables at home and will be solely responsible for any loss or damage to personal possessions.
A 20% gratuity is added for our guests' convenience at time of checkout.
Menu prices do not reflect gratuity.
Cancellation, Changed, and Reschedule Policy
Reservations must be canceled, changed or rescheduled at least 24 hours prior to the appointment time. Failure to do so will result in 100% of the service plus gratuity charged to the credit card on file. Once an appointment has been rescheduled, no further changes or cancellations are allowed without incurring a charge of 100% of the service plus gratuity. If an appointment is scheduled for the same day, the 24-hour cancellation policy still applies. For all groups (5 or more) and bridal parties, you must cancel, change or reschedule all appointments 2 weeks prior to the scheduled day.
Please notify our staff when booking your treatments if you are pregnant, have allergies, diabetes, high blood pressure, low blood pressure, any medications, or have any other physical ailments or disabilities. This will prepare our staff in advance to provide the best possible treatment or therapy for you.
Young spa-goers (ages 13-17) and must be accompanied by a legal guardian for the duration of the treatment.