Spa Etiquette

Please read this information before making reservations for The Spa at Eaglewood.

Appointments

Guests are encouraged to call ahead so that we may accommodate the desired reservation. We recommend hotel guests make their spa appointments at the time their hotel reservations are made to ensure preferred service times. A credit card is required to make all spa reservations.

Cell Phones and Pagers

The Spa at Eaglewood is a tranquil escape meant for peace and relaxation. Please turn off all cell phones and pagers before entering The Spa.

Spa Arrival

Please arrive 15 minutes prior to your scheduled reservation to check in, change into spa attire and relax in tranquility. If you are running late, a phone call will be appreciated. Your arrival time will determine the length of your treatment, which will end as scheduled so the next guest may begin promptly.

Lockers are provided, but guests are asked to leave valuables at home and will be solely responsible for any loss or damage to personal possessions.

Gratuity

A 20% gratuity is added for our guests’ convenience at time of checkout. Menu prices do not reflect gratuity.

Cancellation/Change or Reschedule Policy

Reservations must be canceled, changed or rescheduled at least 24 hours prior to the appointment time. Failure to do so will result in 100% of the service plus gratuity charged to the credit card on file. Once an appointment has been rescheduled, no further changes or cancellations are allowed without incurring a charge of 100% of the service plus gratuity. If an appointment is scheduled for the same day, the 24-hour cancellation policy still applies. For all groups (5 or more) and bridal parties, you must cancel, change or reschedule all appointments two weeks prior to the scheduled day.

Health Issues

Please notify our staff when booking your treatments if you are pregnant, have allergies, diabetes, high blood pressure, low blood pressure, are taking any medications we need to be aware of or have any other physical ailments or disabilities. This will prepare our staff in advance so we may provide the best possible treatment or therapy for you.

Young Spa-Goers

Young spa-goers are guests ages 13-17 and must be accompanied by a legal guardian for the duration of the treatment.